We prepare a comprehensive report and, if there are major issues, shortfalls in standards, or any serious causes for concern, we discuss these with you straight away and, if required, report these concerns to the appropriate authorities.
The aim is to assess the quality of care to ensure that what is expected, is what is being delivered. We pay very careful attention to detail to make sure that you get the right information to help you make an informed decision.
Once we have been through our findings with you, we arrange a meeting with the manager of the care home, or home care service, which we attend with you. At this meeting, we discuss with the manger any issues or concerns we have identified, and agree how they will be remedied.